Sandi Studio Photography
Terms and Conditions

Welcome to Sandi Studio Photography. To ensure a clear, fair, and enjoyable experience for everyone, the following terms and conditions govern our services. Please read them carefully before booking.
By proceeding with a booking, you will be required to formally agree to these terms. This creates a binding agreement between you and Sandi Studio Photography.

Studio Address: Unit A, 1 Crown Gate, Poundbury, DT1 3EJ

1. Booking, Fees & Payment

1.1. Booking Fee: A non-refundable Booking Fee of £50 is required to secure your session date and time. This fee is deducted from your final session price and compensates the studio for the reservation of your time slot. The Booking Fee is only refundable if Sandi Studio Photography has to cancel the session.

1.2. Session Payment: The remaining balance for your chosen photography session is payable on or before the day of the session. Payments can be made via bank transfer, PayPal, or in cash. Photo editing and the release of your online gallery will not commence until the session fee is paid in full.

1.3. Vouchers: Gift vouchers must be paid for in full at the time of purchase. Vouchers are valid for the service described and can be returned for a full refund within 14 days of the purchase date (the “cooling-off period”), after which they are non-refundable.

2. Cancellations, Rescheduling & Refunds

2.1. Rescheduling: We understand that circumstances can change. You may reschedule your session without penalty if you provide at least 7 days’ notice before the scheduled date.

2.2. Newborn Sessions: We maintain flexibility for newborn sessions to accommodate early or late arrivals. Please keep in close contact with us around your due date to arrange a suitable time.

2.3. Client Cancellation:

* If you cancel your session with more than 7 days’ notice, your session fee (if already paid) will be refunded, minus the non-refundable £50 Booking Fee.

* If you cancel your session with less than 7 days’ notice, or fail to attend your session, the entire session fee is forfeited to cover the loss of the appointment.

2.4. Refunds: Other than the specific circumstances mentioned above, paid fees for sessions and digital products are non-refundable.

3. The Photography Session

3.1. Punctuality: Please arrive on time for your session. Arriving more than 20 minutes late for a standard session (or 10 minutes for a mini-session) without prior notice will be considered a cancellation, and all fees paid will be forfeited. Please inform us of any potential delays.

3.2. Photographer’s Style: By booking, you confirm that you have viewed our portfolio and accept the characteristic style of Sandi Studio Photography (including our approach to lighting, posing, and editing). We cannot offer refunds or reshoots for subjective reasons based on artistic style.

3.3. Client Preparation: Any clothing you wish to bring for the session should be clean and ironed to ensure the best results.

3.4. Safety & Supervision: The safety of our clients is paramount. Parents or guardians are responsible for the constant supervision of their children at all times while at the studio. Parents or guardians accept full responsibility for their children’s behaviour and any damages they may cause.

3.5. No Personal Photography: To ensure a smooth and professional session, the use of personal cameras, camera phones, or any other recording devices is strictly prohibited during the session.

4. After the Session: Image Selection, Editing & Delivery

4.1. Proofing Gallery: Within 48 hours of your session, you will receive access to a private online gallery containing proofs for you to select your final images from.

4.2. Image Selection: You must make your image selections within 7 days of receiving the proofing gallery link. A delay in selection will cause a significant delay in the final delivery of your edited images.

4.3. Editing: All final images are professionally retouched and edited in line with the Sandi Studio Photography style. This includes colour correction and minor blemish removal. Advanced graphic intervention or specific editing requests are not included and must be quoted for separately. Unedited or RAW format files are never provided.

4.4. Delivery:

* Your final, fully edited digital images will be delivered via your private online gallery within 30 working days from the date of your selection.

* Delivery times for printed products (albums, prints etc.) will be agreed upon individually at the time of ordering.

* Our EXPRESS Service (delivery within 3-7 days) is available for an additional fee, starting from £200. Please enquire for a specific quote.

4.5. Product Collection: All physical products must be collected within 60 days of being notified they are ready. Products not collected within this timeframe may be disposed of without any possibility of a refund or reprint.

5. Copyright, Image Use & Publication

5.1. Copyright: The copyright of all images remains the property of Sandi Studio Photography, in accordance with the Copyright, Designs and Patents Act 1988. It is illegal to copy, scan, reproduce, or alter the images in any way without written permission.

5.2. Client Usage Rights: You are granted a license for personal, non-commercial use of the final digital images. This includes printing them for personal use and sharing them on your personal social media accounts. Commercial use is strictly prohibited without explicit written consent from the studio.

5.3. Model Release & Consent for Publication:

* We love to share our work to promote our studio. We will ask for your active, written consent before using any of your images for promotional purposes (e.g., on our website, social media, or in printed materials).

* You are under no obligation to provide this consent.

* If you do provide consent, you have the right to withdraw it at any time by notifying us in writing.

6. General Terms & Conditions

6.1. Liability: Sandi Studio Photography holds comprehensive public liability and professional indemnity insurance. Our liability is limited to the total value of the services and products purchased.

6.2. Force Majeure: In the unlikely event of unforeseen circumstances beyond our control (such as illness, accident, natural disaster, or pandemic) that prevent us from holding your session, we will reschedule your session for the earliest possible alternative date. No refunds will be issued for delays caused by such events.

6.3. Privacy & Data Protection: We are committed to protecting your privacy. We will only use your personal data for the purposes of managing your booking, providing our services, and for marketing if you have given your explicit consent. Please read our full Privacy Policy for detailed information on how we process and protect your data.

6.4. Acceptance of Terms: By making a booking and paying a Booking Fee, you confirm that you have read, understood, and agree to be bound by these Terms & Conditions.